Having a caregiver come into your home can feel uncomfortable and even invasive. When Heather first meets with you, she will listen to your needs and desires and will take that information back to the office to work with our scheduler, ensuring the caregiver(s) chosen to assist you are trained and experienced to meet your care needs. Equally as important, is that their personality and interests are similar to yours. Your comfort and confidence in your caregivers and our team is of utmost importance to us!
All of our caregivers are thoughtfully chosen to be a part of our team here at Solutions. In addition to several interviews, we check references to make sure their work history shows reliability, integrity and a sincere heart to care for others. Additionally, we run a national background check. It is very important that we know beyond a reasonable doubt that you or your loved one is safe and well cared for by our staff.
Our Registered Nurse oversees all of our clients and their healthcare needs. In addition, each client is assigned a Care Coordinator who is in direct contact with all caregivers. Our caregivers are our eyes and ears for each home and we rely on them to observe and report concerns to the Care Coordinator so that we can intervene by calling family and/or the doctor should there be a medical concern. This type of oversight and communication has shown to significantly decrease the need to make trips to the ER by catching illness in the early stages. The Care Coordinators also visit our clients on average of once a month. This allows for open dialogue to request changes in the care routine, schedule or to express concerns. Our clients have great relationships with their Care Coordinators and they appreciate knowing they have an advocate specifically for them, to make sure their experience is a positive one.
Give us a call if you have any questions. Our staff would love to help you (509) 627-8575.
What our Caregivers have to say…
I never had grandparents. I like sitting and talking to my client and being able to help. It’s a way of giving back. When I work with clients, I’m reminded not to take certain things for granted.
I have been a caregiver for over twenty years. I enjoy it because I like helping others. I love listening to stories of the past and meeting new people, even if it’s just a short period of time.
I enjoy being a caregiver to help others have a higher quality of life and true companionship. Caring for others teaches a deeper appreciation for life. Each person was specifically made for a purpose, and caring for others is mine.
My grandma was in a nursing home. I didn’t like her being alone with limited family so I would always visit her and take her out to lunch or shopping. I love my job and care about my clients. I am helping soul. That’s why I am a caregiver. I know my grandma would be so proud.
I have worked for several Home Healthcare Facilities, but Home Care Solutions treats us like family. There is so much respect and admiration here. I love the owner and management team. I enjoy the atmosphere we work as a team. It’s my favorite caregiving place to be.
There are many reasons I love working for Home Care Solutions but here are a few things that make me feel appreciated and important. Heather our RN is always able and willing to help me with the needs of our clients. If I ever need time off of work Heather or Taunya is always available to help me re-adjust my work schedule to accommodate the time off I need, they always seem to come through. The Management team treats us more like a friend or family member then an employee. It’s very important for the clients to have a perfect match with each Caregiver, our managers are keen in helping the clients to make that perfect match. I plan to be with Home Care Solutions for a long time.